A Journey To “Smile” About!
I’ll never forget my 1st phone call to Dr. Krutchick’s office. I thought that all I was looking for was a second opinion on my dental issues but once I started explaining them to this kind stranger at the other end of the line, I found myself venting and detailing every single dental misery I’d gone through in the last year. I truly expected to hear the click of a hang up when I actually broke down and started sobbing like a blubbering idiot. I had gone through a horrific dental experience and hadn’t even realized how it had affected me emotionally until someone had actually taken the time to listen. How lucky was I that Brenda answered that phone! Not only did she listen, she uttered the words I truly needed to hear, “Come on in. I know we can help you.”
And so began my life altering adventure with Dr. Krutchick’s office and his incredible staff. Okay, 1st of all (and this may sound lame) but walking into that office is like stepping into a warm ray of sunshine. From day one, every member of that staff has made me feel comfortable and relaxed in an environment I once feared being in. My dental woes have been resolved one by one with little or no discomfort. Every procedure – before, during, and after – was explained to the fullest and my input was greatly encouraged and seriously considered. Initially, I had that sense of “this is to good to be true” – don’t any of these people EVER have a bad day? But I soon found out that each of those girls LOVE what they do for a living and that’s gotta be what brings out the best in them as they perform their jobs. Add to that mix, a leader who is not only an expert (maybe part magician) at what he does, and you’ve got an award winning staff. Kudos to you, Dr. K!
In this era where computers, automation and personnel cut backs has taken it’s toll on good ole fashion customer service, it’s refreshing to have found a place that’s makes you feel you’re their one and only priority while you’re in their care.
Oh, and did I forget to mention they do phenomenal work, too? I’ve got a priceless and winning smile to prove it!! (That was the life altering part!)
Thank you, Dr. K and staff – You’re the best!
Prior to seeing Dr. Warren Krutchick, I had visited a dentist over 1 year ago. Fear was the main reason I avoided dental care. I dreaded dental work.
Previously I had experienced years of painful dental work that built up enough anxiety for me that I either avoided proper care or would force myself to go, only to panic in the chair. With Dr. Krutchick and his team, I was able to undergo a root canal in total peace and comfort. I was skeptical of the “to-good-to-be-true” sounding promises at first. But now I am a happy patient who would look forward to Dr. Krutchick giving me any dental care I needed.
Sedation/Anxiety Free Cosmetic Dentistry has had a profound impact on my life. Prior to seeing you and your team, I had last visited a dentist on a regular basis back in the 1970’s.
I would only visit a dentist when a problem arose and needed immediate care. The pain of the problem overcame the fear and anxiety of the visit. No longer do I have fear and anxiety. I also experience no pain during visits to your office.
I would like to thank you and your team for bringing me back to regular visits to promote the proper dental care so important for good health.
Four years ago I got a toothache. I went to the dentist and she told me that the x-ray showed nothing, and that I had a piece of almond stuck in my tooth. So she fiddled around, and wiggled something out. Two months later, I went in and said “Hey, this tooth feels weird”. Wanting to avoid a root canal and get a filling became a process. She then put me on antibiotics and told me it was my sinuses. So, two months later, after two rounds of antibiotics and all the accompanying side effects, I made another appointment, she did another x-ray, and she said it wasn’t my sinuses or my teeth. For another six months I walked around in this weird pain. Thoroughly disgusted, I opted to see another dentist in her practice, an endodontist. He took an x-ray, saw a badly infected root canal, and did the root canal, sent me home with antibiotics, and said come in on such and such a date and we’ll finish the root canal. He sent me back to dentist 1, and when she tried to work on the tooth, I went through the roof. So she sent me back to dentist 2, who called Dentist 1, an idiot to my face. He apologized, re opened the tooth, cleaned it, and this went on for another YEAR! He asked me to switch regular dentists within the practice and so I did. This dentist actually told me I had a cavity in a crown, and tried to drill through it. So……I lost the faith. Meanwhile I was going through a divorce, and one of my kids moved out. Call me thoroughly disgusted. I lost my faith in the human race.
Trapped, and scared, I started searching dentistry articles, and looking at testimonials about dentists in the WNY area. My mom gave me an old newspaper article about this guy in West Seneca who had patients flying in from England just to be treated. I was intrigued, and then so tired of being in pain, that I called. Painless dentistry??????????? What is that? Are you kidding, my last shot of Novocain was so painful I had nightmares about it, and my mouth hurt for weeks. I came from a school of thought that there is no such thing as painless dentistry. After all we’re adults, let’s not fool ourselves.
Thus began my tenure with Dr. Krutchick and his staff. It has taken Dr. Krutchick two very long patient years, along with his staff, to convince me it was okay to get a shot of Novocain, that it wouldn’t hurt, and that he’d make sure I was taken care of. I cancelled appointment after appointment; I drove his office manager into gray hair. The fear far out weighed the benefit. I’m sure it’s like that for most people. But I seriously injured myself as a result. By the time I went back in I needed surgery on the tooth. So, I did it. I had the surgery. I trusted him. And he didn’t let me down. For anyone that has had an apicoectomy, it’s not an easy thing to sit through. Dr. Krutchick works with experts in the field, so if it is not his expertise that is required, be assured you will go to someone whose dentistry is also beyond reproach.
Two years later, last Friday, Dr. Krutchick closed the tooth and crowned it. A chapter of my life is over. I have faith in dentistry. More importantly I have faith in Dr. Krutchick, Sunny, Donna and Brenda. They never stopped caring, and understood the fear. What a group of people, friendly, affable, knowledgeable, kind and caring individuals who make up one of the best dental teams out there. I missed an appointment, because I got the day mixed up, and rather than run away, I called and explained what happened. You know what? Sunny held my hand on that phone, and told me it would all be okay. She didn’t have to do that. She could have hung up on me. Instead she chose to help me, and understand that life doesn’t always treat each one of us equitably, or kindly, so we remade the appointment. My dentist is a great guy, he’s so gentle! I fall asleep in the chair, how outrageous a difference that is. I no longer have to go in sedated. His dental assistant, Donna, is probably one of the most professional people I’ve come across. She’s got the right amount of caring, and she emanates that feeling in abundance. She’s a seasoned professional who works side by side with one of the best. Then there’s that beautiful lady with the big smile who sits at the desk, Brenda. What’s not to like? There under one roof, you’ll find exactly what you need, from insurance needs and questions to painless quality dental care.
Remember: Dentistry is about you, being comfortable and understanding that dental health is a significant part of your health. You need to heed that. More importantly how to go about finding a dentist that also places that same value on you as well. Modern dentistry is painless. If you educate yourself you will find out why. If you find that it is not, you’re with the wrong person. I encourage you to understand this lengthy testimony. I want to help people such as you, who are trapped in fear, and forced to walk around in constant pain while doing serious damage to their bodies. I’ll hold your hand, and walk you straight into Dr. Krutchicks office. I’m a convert, but I was a hard sell.
Here’s the best part: my mouth feels great. I can chew again, wow. What a concept. I am also on a very long term dental plan to correct some serious damage in my teeth. When I am done, I’m going to smile. I am going to have a big, round warm, full toothed grin on my face to match the warm smile I have in my heart. I made the right decision, chose the right person. And he showed me how to do the right thing.
I have had terrible experiences with dentists since I was a little girl. I heard a commercial for Dr. Krutchick on the radio and considered making an appointment, since he specialized in patients fearing the dentist. After doing some research on his website, and reading patient testimonials, I decided to make an appointment. That phone call changed my life. His receptionist, Brenda, immediately made me feel at ease. She was patient and answered all my questions. I was so nervous walking in to my first appointment, but from the moment I entered through the door, Dr. Krutchick and his team made me feel right at home. The office staff is absolutely wonderful and does everything possible to make you comfortable. They always remember your name and treat you more like friends or family than patients. They never made me feel as though I was asking a silly question, and the atmosphere at the office is so calming. The night after every procedure, Dr. Krutchick personally called me to see how I was doing. I have never experienced such attention to detail and a dentist with a truly caring personality. Great bed side manner is hard to find in this field! The facility and equipment is state of the art. Reminders for appointments can be sent via text messaging! From electronic medical records to lab processing from experts in the field, there is no choice but to love the results of your dental work! I now have a perfect smile, something never in my life I had been able to say. While this is remarkable, perhaps the greatest gift, is that I no longer fear walking into a dentist’s office. There is no longer a pit in my stomach when I have a cleaning scheduled or have a follow up appointment. I can not say enough wonderful things about Dr. Krutchick and his team. They have shown me that going to the dentist is not something to be afraid of. I have them to thank for a beautiful smile and self confidence I never knew I had!